Terms of service

TERMS AND CONDITIONS

This website is operated by Angela Sewell, trading as Weft Blown Ltd and is a company registered in Scotland, company number SC601570, and trades from Weft Blown Ltd, 1 Suladale, Portree, Isle of Skye, IV51 9PA, Scotland, UK. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By visiting our site and/or buying something from us, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, please read them carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not use the website.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. In the event that we make a change to or cancel an order we will attempt to contact you with the information you have provided. In using our site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at our store and that your use of, or inability to use, the service is at your sole risk.

OUR PRODUCTS AND SERVICES

Our Products are sold subject to their product descriptions. We take care that these are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. Likewise these may affect promotions, offers, product shipping charges, transit times and availability. As such all of the information on this website, including product descriptions, may not always be accurate when you place an order. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the product from sale or cancel orders without prior notice. We are not responsible if information made available on this site is not accurate, complete or current. From time to time we may change the design and specification of our products, and product descriptions and prices are subject to change without notice. We may also withdraw products from sale without notice. We try and deliver the best service we can but occasionally we may need to take the site offline for maintenance or updates.

All Weft Blown designs and Weft Blown handwoven items are designed and woven by Angela Sewell. We do not copy others’ designs and each item produced is an original design.

All the images and descriptions of our handwoven products are intended to give a representation of the products in that range. Slight variations in colour may occur. Commissioned pieces may be based on a previous design but will rarely be identical due to differences in yarn, colour batches, and the uniqueness of a handmade product. Please contact us if you would like further information about any item.

We are unable to sell Louët products to the following countries due to exclusive local dealer arrangements within these territories; USA, Canada, Switzerland and Japan.

MAKING A PURCHASE

Weft Blown accepts all major credit and debit cards including Visa, Mastercard, American Express, Maestro, Solo and Electron. We also accept payments via Paypal and BACS. For purchases made in person at our studio or at third-party shows we will accept payment in cash. For retail purchases with a value of over £1000 the preferred payment method is by direct bank transfer (BACS) but card and PayPal payment will also be accepted. All purchases made by wholesale customers are to be paid for by BACS unless another payment method has been agreed in advance.

Prices are indicated in British pounds sterling. Our online store also features a function to display in your local currency at a current exchange rate. Actual prices paid in foreign currencies will be subject to the exchange rate to British pounds Sterling and any bank fees that are applied by your bank.

You may contact us via mail, e-mail or telephone to place your order and we will advise on availability of products and payment options.

For purchases made directly through our online store your method of payment will be charged at the time of purchase.

You will receive a confirmation e-mail to indicate that your order has been received. If there is a problem in processing your order or any items you have ordered are currently out of stock, we will contact you as soon as possible to discuss the situation.

If you contact us regarding your purchase in advance we can send you a digital invoice that will allow you to complete payment once we advise we can ship your order.

The price charged is the price published on our website at the time you made your order. Weft Blown reserves the right to alter prices with immediate effect. Weft Blown is VAT registered; our VAT number is GB 267926947.

FLOOR LOOM PURCHASES

The price we quote you is valid for a period of 8 weeks unless otherwise stated. To place a floor loom order we require a minimum 25% non-refundable deposit with the total balance to be paid before the loom is shipped. The full balance has to be paid before the loom can be shipped to you. For floor loom orders final payment should be made by direct bank transfer (BACS) if possible. For confirmed orders we will send you an email invoice that contains details of all the items ordered, total prices and instructions on how to make a BACS secure payment. Alternatively, card payment can be accepted. If you wish to make payment by debit or credit card then please let us know and we will send you a link to a secure payment page on our online store. Unfortunately we are unable to accept PayPal for floor loom purchases.

Delivery timescales: We will need confirmation with the factory what the current timescales are for shipping your loom. As the looms are made in batches there are periods when we have to wait for production to be completed before orders can be fulfilled. Please note that floor loom delivery may take up to a few months, but can also be quicker than this if orders are placed part way through or at the end of a production run. If delivery is delayed due to factors beyond our control for a period of 22 weeks or more then we will offer you the option of cancelling your order and will refund all payments made by you up until that point, including the 5% deposit. 
If for any reason you are not happy with your order please contact Weft Blown in the first instance to discuss the matter and so that a resolution can be sought. We strive to provide you with the highest quality equipment and will work with our suppliers to ensure complete customer satisfaction. Returns can only be accepted once fully agreed with Weft Blown in advance of the return.

CREDIT CARD SECURITY

Weft Blown Ltd's store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify servers are based in the U.S.A. They store your data on a secure server behind a firewall. By ordering through Weft Blown's website you agree to having your information stored on Shopify's server. Shopify Inc also provides a secure purchasing platform that is fully certified as compliant to the Payment Card Industry Data Security Standard (PCI DSS).

Debit and credit card information is always encrypted during transfer over digital networks and Weft Blown does not hold and cannot access any customer debit or credit card information. All reasonable steps have been taken to provide a secure and PCI DSS compliant online store. However, we cannot guarantee the security of any data you disclose online and we are dependent upon the security systems put in place by our host provider. You accept the inherent security risks of providing information and purchasing online over the Internet and will not hold us responsible for any breach of security unless this is demonstrated to be due to our negligence.

PRIVACY POLICY, COOKIES AND LINKS

For full details on our Privacy Policy, Cookies and Links please visit our Privacy Policy page.

COPYRIGHT AND INTELLECTUAL PROPERTY

All handwoven work and handwoven products displayed on this site are copyright of Angela Sewell. All images are copyright of either Angela Sewell or our suppliers.

No part of the site or its content may be reproduced or distributed without our written permission.

ADDITIONAL POLICIES
Visits to Weft Blown are strictly by appointment only. You can book online at our website here.

Weft Blown is a dog and cat friendly studio.

If you have allergies or intolerances to natural fleece, fibre, or any other materials then please do let me know in advance to ensure that you will not be exposed to any allergens.

CONTACT US

If you contact us by phone the call will cost the rate for a mobile phone call as charged by your provider.

Questions about the Terms of Service should be sent to us at info@weftblown.com.