Shipping policy

SHIPPING AND DELIVERIES

OUR DELIVERY PAGE HAS REGULAR UPDATES ON HOLIDAYS AND OTHER INFORMATION

Shipping charges are indicated at the point of purchase and are also set out in our schedule of shipping rates available on our website. If you wish to collect in person please contact us before purchase so we can ensure that no shipping fees are applied to your order and to arrange a time to collect from the studio.

Orders to UK destinations are shipped by either Royal Mail 24 or Parcel Force 24.

If items are in stock we aim to have them dispatched within 5 to 10 working days of receipt of payment. If items are back-ordered then there will be a message at Cart/Checkout with estimated timescales. We will contact you if there is any delay in these timescales and when we expect shipment. Where part of an order consists of both back-ordered items and in-stock items we will await for all items to be available before we ship. Should you require the in-stock items immediately then please contact us to arrange separate shipping, which may be subject to additional postage fees. We will consider on a case-by-case basis whether additional shipping charges are required for split-deliveries. Timescales for the availability of back-ordered weaving, spinning and carding equipment is dependent upon our suppliers. You have the option to cancel an order for any items not in stock.

On occasions we may arrange for your purchase to be sent to you directly from the manufacturer or supplier. All orders sent directly from the manufacturer or our suppliers will be sent via their courier service. All orders are insured to the point of delivery, however, Weft Blown cannot be held responsible for deliveries arranged and procured by third-parties (i.e. the manufacturer).

All parcels are insured to the point of delivery. You can choose to have your order delivered to a separate address from your billing address.

We must be informed of any items lost in transit within 10 days of the order being shipped in order to submit a compensation claim.