Delivery
We aim to have items dispatched as soon as possible and usually it is within 2 working days. It can take us 3 to 5 working days to process your order ready for shipping during busy times (these can happen at any time of the year).
Our working and posting days are Mondays to Fridays. We currently cannot offer next day postal service.
Orders are not processed on bank/public holidays.
You will get an order confirmation email once you've placed your order and we can then see your order on our system.
When we ship your order we will send you a confirmation email.
If you have not received an order confirmation email or a shipping confirmation email then do please check your Junk Mail folders as our email can end up there.
For UK orders the following delivery charges apply:
- Orders under £75 in value - £4.90
- Orders over £75 - Free
- Free Delivery to residents in KA23 postcodes (West Kilbride).
We use either Royal Mail 24, DHL Express or Parcel Force 24 depending on your location and size of parcel.
We cannot offer a next-day delivery service or guarantee.
Channel Islands- Weight-based shipping rates shown at checkout.
We do ship to the EU!
The cost of shipping is shown at Checkout and you can get an estimate in the Cart too.
For orders under €150:
At Checkout it will show the price of your order and the shipping which will have the tax included. The tax will be shown as a seperate line under the total saying "including x € in taxes. We now collect the taxes for all EU orders below €150 so you will not have to pay import fees or duties when your order arrives in your country.
For Orders Over €150:
At checkout you will be shown the price of the order without any taxes being included. You will have to pay the import fees and taxes to our courier companies which is either Royal Mail/local postal service or DHL when your delivery reaches your country. You will receive an email detailing the costs. They will only send your order once this is paid.
We do ship to the rest of the world, as long as our courier DHL can deliver to your country.
The price shown at Checkout will be the cost of your items excluding any fees or taxes. You will have to pay any import fees or taxes to the courier company when the delivery reaches your country. They will email you with details on how to pay. The delivery will only then be sent from the courier company once this is paid.
Here's how import fees and taxes work for orders outside the UK:
EU Orders
For orders under €150:
At Checkout it will show the price of your order and the shipping which will have the tax included. The tax will be shown as a seperate line under the total saying "including x € in taxes. We now collect the taxes for all EU orders below €150 so you will not have to pay import fees or duties when your order arrives in your country.
For Orders Over €150:
At checkout you will be shown the price of the order without any taxes being included. You will have to pay the import fees and taxes to the courier company when your delivery reaches your country. You will receive an email detailing the costs. They will only send your order once this is paid.
Rest of the World Orders
You will have to pay any import fees or taxes to the courier company when the delivery reaches your country. This is calculated on the full cost of your order including the Shipping Cost.
The courier will email you with details on how to pay. The delivery will only then be sent on once this is paid.
We only use Royal Mail or DHL for shipping outside the UK so please do not ask for another courier to be used.
The full cost of your order including shipping, is what is used for the export commercial invoice which the import fees and taxes are then calculated from by Royal Mail/DHL. This cannot be changed in any way as we have to comply with international export rules.
For UK customers we may have to split your order into 2 seperate packages if there is a delay on some items in your order. You will be notified if this is the case.
For all floor loom deliveries please ensure that you have additional help available to move boxes indoors and to where you plan to build the loom. Some of the boxes will be very heavy (40kg to 70kg in some cases, depending on the loom).
UK Customers Only:
We can deliver floor looms to any address in the UK. All floor looms ordered through Weft Blown are shipped free of charge to addresses in mainland UK.
Please note however that island locations may attract a shipping surcharge. If you are in an island location then please contact us for a quote for floor loom shipping rates to your address.
Schacht and Ashford floor looms will by sent using DHL or Parcelforce depending on your location. You will receive a tracking number in the shipping confirmation email we send you once your loom is on its way.
Customers outside the UK:
We can deliver the floor looms listed for your country on our website. Delivery will be made by DHL and the cost will be shown at checkout. The high shipping cost is due to the size and weight of the packages as they are large and heavy.
If your order has not been shipped then please email sales@weftblown.com and we will get this arranged with you.