Coronavirus Covid-19 Update
Update 16th July
Our West Kilbride shop will now reopen from Thursday 23rd July 2020 with restrictions set as below in 19 June Update.
Update 19 June 2020
We will be reopening our West Kilbride shop to the public from Thursday 16th July.
We will only be open on Thursdays, Fridays and Saturdays which is a change to our usual opening hours.
Due to Social Distancing Guidance in Scotland only 1 customer or customer group will be allowed into the shop at one time. You will be able to queue outside the shop but please do keep to a 2m distance.
All customers must use hand sanitiser that is provided on entering the shop.
The shop will be set up in a way that you will not be able to browse as freely as normal. Due to our small floor space we will be happy to bring items to you to browse.
We are unable to offer our demo service of wheels and looms so you will not be able to try them out, but you will be able to see the demo equipment we have in the shop.
Payment by card is preferred and we can take contactless payments up to £45 in value.
We are looking into a click and collect service from our shop and we still offer local free delivery to West Kilbride.
These new opening conditions are in line with Scottish Government Guidance and may change over time at short notice.
Ange will be working in the shop on weekdays, and our part-time staff Mia and Tina will be in on Saturdays. If you are wanting to visit to ask about specific equipment we recommend coming along on Thursdays or Fridays to speak to Ange.
We look forward to seeing you back in our shop again.
Update 20 May 2020
We are now shipping to all European countries. Items will be sent by either Royal Mail International Tracked and Signed or DHL. Please allow extra time for deliveries as everything is taking longer here and you will have tracking for your items.
For our current UK delivery terms please check here.
Update 01 May 2020
We have donated 4% of our sales* for the duration of April to be split equally between the NHS Charities Together Covid-19 Appeal and the International Red Cross/Red Crescent Covid-19 appeal to help our UK healthcare workers and communities globally who are affected by this disease. Thanks to the amazing support from our customers in total this has raised £584 (£292 to each charity). This will go towards helping the UK healthcare workers dealing with the impacts of coronavirus every day and also to support the health systems in other countries around the world. Thanks again for helping us raise this money!
(*1% for floor looms orders)
Update 24 April 2020
We are now shipping to Ireland but do be aware there may be delays in delivery.
Update 22 April 2002
We are now shipping orders out to UK customers.
Postal services may still be delayed so do allow a week to 10 days for your order to arrive once you've received your order shipment email.
Ashford UK and Louët are now shipping orders out to us again, but there may still be slight delays in us receiving stock from them.
Schacht Spindle are shipping out orders to us but their factory is still closed to production.
Our West Kilbride shop is still closed to the public.
We are still donating to charities as stated in our 16 April 2020 Update.
Update 16 April 2020
We have taken the decision to re-open our online delivery service for UK deliveries only starting from Wednesday 22nd April 2020.
All orders received prior to this will be posted starting from this date and we will resume our normal online service from then. We will resume global shipping when we can at a later date.
Our West Kilbride shop will still remain closed to the public until further notice.
We are following guidelines on health and safety at work and can ensure that social distancing will be followed as Ange will be the only member of staff processing orders.
We use Royal Mail’s Click and Drop service as well as DHL and Parcelforce so we can send our mail with minimal contact to ourselves and the community.
Ashford and Schacht Spindle are currently still closed and Louët are still restricting orders being shipped out from their factory. As a result we will be unable to give delivery date estimates on out of stock items or floor loom deliveries.
We are still happy to take orders for floor looms and we do have plenty of items in stock and our stock levels are up to date on our website. Where items are on pre-order with suppliers it shown on the product page. As always, if you need help with your order then do get in touch.
We are acutely aware of the impact that Covid-19 is having on individuals, health care workers, and communities both here in the UK and across the world. As a result of this we have decided to donate 4% of our sales* until the end of April to be split equally between the NHS Charities Together Covid-19 Appeal and the International Red Cross/Red Crescent Covid-19 appeal to help our UK healthcare workers and communities globally who are affected by this disease.
*1% for floor looms.
Update 02 April 2020
Our main suppliers are now all closed or have suspended shipping new stock until further notice. So once we are able to resume posting orders there may be a longer than usual delay in receiving new stock from suppliers. With suppliers closed it also means that we cannot drop ship orders directly to customers.